Pricing
Plans
Three shapes, quoted per tenant. The differences are real ones — channels, desks and scope — rather than seats withheld to move you up a tier.
Desk
One queue, off the shared inbox.
On request
Talk to us- One support queue
- Email on your own domain
- Customer portal
- Knowledge base
- Business-hours SLA policy
- Full audit ledger
- Email escalation at breach
Desk Pro
Several desks, and WhatsApp.
On request
Book a demo- Everything in Desk
- Unlimited queues and rotas
- WhatsApp Business channel
- Tiered escalation ladders
- Attachments and media
- Mobile push for agents
- Dashboard: Today and Trends
- Per-agent timezones
Enterprise
Multi-branch, multi-company.
Let's talk
Talk to us- Everything in Desk Pro
- Branch-scoped visibility
- Multiple companies on one instance
- Custom holidays and calendars
- Runs in your own database
- Migration from your current desk
- Named onboarding contact
- Early access to the roadmap
Every plan includes the audit ledger, the knowledge base and unlimited customers. Pricing is quoted on request while the product is in its first year.
FAQ
Questions we get asked first
Do our customers need an account?
No. The portal identifies someone by an email address they proved they can read: they ask, we email a link, and opening it is what creates the case. There is no password to reset and nothing to onboard.
Can we keep our published support address?
Yes, and you should. You keep soporte@yourcompany.com and add a redirect to the address we monitor. A redirect preserves the original sender and the threading headers, so the case is raised in your customer's name rather than in ours — and the reply they get comes from your address, not ours.
Does WhatsApp mean giving up the phone our staff use?
It does not have to. A number can run on the WhatsApp Business app and the Cloud API at the same time, so your team keeps answering on the handset and the desk mirrors both sides of every conversation. Messages typed on the phone count as replies and are credited to your service levels.
What happens to old cases when we change a service-level target?
Nothing. Saving a policy publishes a new version, and a case keeps the version it was raised under. That is what makes an attainment figure worth reporting: last month's number is the same number next month.
Where does our data live?
In your own SQL Server database, beside the rest of your company's data. Support is a module of a system you may already be running, not a separate silo we hold for you — and a deletion, a rename or a reassignment is on the audit trail either way.
When do the AI features arrive?
We do not publish dates for them. What ships today is listed under Features, and that is the list to buy on — the roadmap is direction rather than a commitment. If one of those capabilities is what would make the difference for your desk, tell us on the contact form: it is how we decide the order.
Can we try it with our own data?
That is what a demo is. Tell us which desk you want to look at and we will set it up against a copy, so you are reading your own queues rather than somebody else's fixtures.
See it against your own queues
Half an hour, your data, no slides. Tell us how support reaches you today and we will show you what it looks like on the other side.